REPORT
Innovative Teaching & Learning Pedagogy
| Activity Type | Simulation |
| Faculty | Rushin Vadhani |
| Day, Date & Time | Wednesday, 27th March 24 |
| No. of Students Present | 50 |
| Class Room No | 205 |
| Semester and Batch | II (Batch 2023 – 2025) |
| Specialization | General |
| Subject | Operations Research |
| Objective | Queuing Model & Waiting lines (Practical observation by visit to Stores)
Through this simulation students would get to experience · Service ambience and environment · Challenges in Queuing Models faced by customer & its implication · Queuing Model & waiting line terms |
| Highlights | Students visited different retail outlets into various segments like Grocery, Essentials, Petrol Pump, Clothing & fashion. They practically observed terminologies of Queuing Model & waiting line & its implications to customer experience & business |
| Learning Outcome | Students learnt the importance of Operations study in Queuing services. They learnt how to treat customers, from entry point to purchase to billing to exit, learning of Queuing model. Also experienced customer experience impacting brand & business. |
| Feedback, if any | Students required to extend their studies to Public services like Railway tickets, Queue for buses, Checkin at airports etc. |
Prof. Rushin Vadhani