CGRC Guidelines
What is the CGRC?
The College Grievance Redressal Cell (CGRC) is an official body set up to help students resolve complaints and problems related to college. It gives every student a fair and structured way to raise issues and get them addressed quickly.
| Key Principle: The CGRC follows the principles of natural justice — every party is heard, every decision is fair, and efforts are always made to resolve matters amicably. |
How Do I Register a Grievance?
Filing a grievance is simple and done online. Follow these steps:
| 1 | Go Online
Visit your college/institute website and find the CGRC grievance portal. |
| 2 | Fill the Form
Complete all required fields carefully. Incomplete information will not be processed. |
| 3 | Upload Documents
Attach any supporting documents that help explain your grievance. |
| 4 | Submit
Submit your application. Your grievance will be registered and assigned a number. |
| 5 | Wait for Hearing
The CGRC will schedule a meeting within 15 days. You will be informed of the date, time, and venue. |
| Important: Grievances must be complete and genuine. False, frivolous, or sub-judice (cases already in court) applications will not be entertained. |
Who Runs the CGRC?
The CGRC is made up of three key roles:
| Role | Who | Main Responsibility |
| Chairperson | Principal / Head / Director | Presides over meetings and finalises decisions |
| Member Secretary | Designated Faculty/Officer | Manages applications, meetings, records & reporting |
| Members | CGRC Committee Members | Review cases, attend hearings, and vote on resolutions |
What Happens at a CGRC Meeting?
Here is what you can expect once your grievance is taken up:
- Your application is scrutinised and placed on the meeting agenda.
- You will be informed of the date, time, and venue in advance.
- You may appear in person to present your case. If you cannot attend, a parent or guardian (not a lawyer) may represent you.
- All concerned parties are heard — the CGRC ensures everyone gets a chance to speak.
- The CGRC may also call staff, experts, or other concerned persons as needed.
- A resolution is passed and communicated to you in writing.
Key Timelines
| Activity | Timeline |
| Grievance must be addressed within | 15 days of registration |
| Minutes to be confirmed | Within 7 days of meeting |
| Student appeal to UGRC | Within 30 days of CGRC decision |
| Meeting if no grievances pending | At least once per semester |
Not Satisfied? You Can Appeal!
If you are not happy with the CGRC’s decision, you have the right to appeal to higher authorities and Top Management.
When Will a Grievance NOT Be Entertained?
The CGRC will reject applications that are:
- Based on false or misleading information.
- Frivolous, fictitious, or without any valid basis.
- Already under court proceedings (sub-judice).
- Filed with significant and unreasonable delay.
- Not related to the college or institution.
| Note: Filing a false or frivolous complaint can result in action being taken against you. Always be honest and accurate in your application. |
| Need Help? Reach Out.
Visit -www.mmbgims.com Contact details –
Maratha Mandir Annexe, Dr. A. B. Nair Road,
|
Committee members
| Sr.No. | Committee |
|
Members |
| 1 | Mahila Takrar Nivaran Samiti |
|
Prof.(Dr). Vidya Hattangadi
Dr. Shilpa Shinde Ms. Ankita Agane Mr. Aakash Rebello Ms. Sharvari Pawaskar Ms. Pratiksha Karambe Mr. Yogesh Sawant (Member Secretary) Mr. Mehraj Mulani (NGO) Ms. Kajal Gupta Ms. Ashita Nikam Ms. Kamakshi Raikar Ms. Chaitali Dethe Mr. Himanshu Pal Mr. Parth Surve |
| 2 | Anti – Ragging Committee & Anti – Ragging Squad |
|
Prof. (Dr). Vidya Hattangadi
Mr. Ajit Parab Dr. Santosh Datkhile Dr. Jessica Fernandes Mr. Aakash Rebello Ms. Pratiksha Karambe Mr. Yogesh Sawant Sr. PI. Chimaji Adhave (Byculla) PI Muzzafar Sayed (Agripada) Ms Rajani Salunke Mr. Prashant Rane (Local Media) Mr. Faizal Shaikh (Social Activist) Mrs. Ankita Bhatade (Parent Representative) Tejas Shetty Laayla Osmany |
| 3 | Grievance and Redressal committee |
|
Prof. (Dr). Vidya Hattangadi
Mr. Ajit Parab Mr. Yogesh Sawant Mr. Ketan Chandanshive Ms. Pratiksha Shinde Ms. Heta Barot |
Women Helpline Number
| Sr.No. | Committee |
|
Members |
| 1 | Mahila Takrar Nivaran Samiti |
|
Prof.(Dr). Vidya Hattangadi
Dr. Shilpa Shinde Ms. Ankita Agane Mr. Aakash Rebello Ms. Sharvari Pawaskar Ms. Pratiksha Karambe Mr. Yogesh Sawant (Member Secretary) Mr. Mehraj Mulani (NGO) Ms. Kajal Gupta Ms. Ashita Nikam Ms. Kamakshi Raikar Ms. Chaitali Dethe Mr. Himanshu Pal Mr. Parth Surve |
| 2 | Anti – Ragging Committee & Anti – Ragging Squad |
|
Prof. (Dr). Vidya Hattangadi
Mr. Ajit Parab Dr. Santosh Datkhile Dr. Jessica Fernandes Mr. Aakash Rebello Ms. Pratiksha Karambe Mr. Yogesh Sawant Sr. PI. Chimaji Adhave (Byculla) PI Muzzafar Sayed (Agripada) Ms Rajani Salunke Mr. Prashant Rane (Local Media) Mr. Faizal Shaikh (Social Activist) Mrs. Ankita Bhatade (Parent Representative) Tejas Shetty Laayla Osmany |
| 3 | Grievance and Redressal committee |
|
Prof. (Dr). Vidya Hattangadi
Mr. Ajit Parab Mr. Yogesh Sawant Mr. Ketan Chandanshive Ms. Pratiksha Shinde Ms. Heta Barot |
Form of Grievance cell
Women Helpline Number
Anti Ragging Committee
CODE OF CONDUCT:
The students while studying in the institute, if found indulging in anti-national activities contrary to the provisions of the Acts and Laws enforced by Government or in any activity contrary to institutional code of conduct (available in the institution), will be liable to be punished as per the law and/or rules. Full code of conduct document is available in the library of the institution and on institute website. Copy can be purchased at Rs. 100/- from the library.
Anti Ragging
i).As per AICTE Rules and Regulations:
In view of the directions of Honorable Supreme Court in S. L. P. No. 24295 of 2006 dated 16/5/2007 and in civil appeal no. 887 of 2009 dated 08/05/2009 to prohibit, prevent and eliminate the scourage of ragging AICTE has formed the regulations which are available on AICTE web.link. Every student and Parents/Guardians have to furnish affidavits separately in the stipulated format given in AICTE regulations.
Submission of AFFIDAVITS at the time of admission in MANDATORY
ii).Maharashtra prohibition of Ragging Act 1999, which is in effect from 15th May 1999 has following provisions for action against Ragging –
a).Ragging is prohibited
b).Whosoever directly or indirectly commits, abets, or propagates ragging within or outside any educational institution shall, on conviction, be punished with imprisonment for a term up to 2 years and / or penalty, which may extent to ten thousand rupees.
c).Any students convicted of an offence of ragging shall be dismissed from the educational institution and such student shall not be admitted in any other educational institution for a period of five years from the date order of such dismissal.
d).Whenever any student or, as the case may be, the parent or guardian or teacher of an educational institution complains, in writing of ragging to the head of the educational institution, the head of the educational institution shall, without prejudice to the forgoing provisions, within seven days of receipt of the complaint, enquire into matter through institutional anti ragging squad mentioned in the complaint and if, prima facie , it is found true, suspend the student who is accused of the offence, and shall, immediately forward the complaint to the police station having jurisdiction over the area in which the educational institution is situated, it is found that there is no substance, prima facie, in the complaint received, he/ she shall intimate the fact , in writing, to the complainant. The decision of the head of the educational institution shall be final.
e).If the head of the educational institution fails or neglects to act, in the manner specified in Section “d” above. When a complaint of ragging is made, such person shall be deemed to have abetted the offence and shall, on conviction, be punished as provided for in section “b” above.
(The Institute has the barrier-free environment for physically challenged. Safety provisions for them are provided. Tobacco, Alcohol and Smoking is prohibited.)